Frequently Asked Questions
Everything you need to know about our extraordinary chocolate.
What is the shelf life of Montezuma's chocolate?
Most of our chocolate bars have a shelf life of 9 to 12 months. Fresh truffles typically have a shorter shelf life of 4 to 8 weeks to ensure you enjoy them at their peak flavor and texture.
Are your chocolate products suitable for vegans?
We offer a wide range of vegan-friendly options, including our dark chocolate bars and our innovative 'Like No Udder' milk chocolate alternative. Look for the vegan symbol on our product pages.
How do you handle shipping during warm weather?
To prevent melting, we monitor temperatures closely and may use insulated packaging or delay shipping during extreme heatwaves. We recommend ensuring someone is available to receive the delivery immediately.
Is your cocoa ethically sourced?
Absolutely. We are committed to 'Trading Fairly,' which means we work closely with our suppliers to ensure sustainable farming practices and fair pay for cocoa farmers without relying solely on traditional certification labels.
Do you offer gluten-free chocolate?
Many of our products are naturally gluten-free; however, all our chocolates are produced in a factory that handles wheat and gluten, so we cannot guarantee they are 100% trace-free.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on chocolate products unless they are damaged or faulty. If your order arrives in poor condition, please contact our customer service team within 48 hours.