Returns & Exchanges

At Montezuma's Chocolate, we want you to be delighted with every bite; however, due to the perishable nature of our products, returns are typically only accepted for damaged or incorrect items. If your order isn't perfect, please contact our Extraordinary Chocolate team within 14 days of receipt to arrange a replacement or refund.

1

Contact Our Team

Email our customer service team with your order number and a brief explanation of the issue regarding your chocolate order.

2

Provide Documentation

For items damaged in transit or quality concerns, please attach clear photographs of the packaging and the product to help us investigate.

3

Await Authorization

Our team will review your request within 48 hours and provide a return authorization code or confirm your eligibility for a direct refund.

4

Resolution

Once approved, we will either dispatch a fresh replacement of your favorite treats or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing